Contact Us
Phone
+1 (240) 360-6309
+1 (240) 855-6309
elegance@koussluxury.com
sales@koussluxury.com
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FAQs
Frequently Asked Question
Find quick answers to common questions about orders,shipping, returns, and more.
What sizes do you offer?
We offer US standard sizes across all men’s and women’s collections. Please refer to our size guide on each product page for more details.
Do you ship internationally?
Currently, we ship across the United States. For international inquiries, please contact our support team.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard delivery takes 3–5 business days, and next-day shipping is available on select items.
Can I return or exchange my order?
Yes. We accept returns and exchanges within 14 days of delivery. Items must be unworn and in original condition. See our Return Policy for full details.
Do you offer custom orders or tailoring?
Select pieces may be available for customization. Please contact us directly with your request.
How can I contact customer support?
You can reach us via our contact form or email us at elegance@koussluxury.com. Our team is available Monday to Friday, 9 AM to 6 PM CST.
Are your products handmade?
Many of our items, especially our shoes and accessories, are handmade or hand-finished for superior quality and craftsmanship.