Last Updated: June 18, 2025.
At Kouss Luxury, we are dedicated to delivering a seamless and professional experience for our customers. Please read below to understand our shipping policy.
Processing Time
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All orders are processed within 1 to 3 business days after payment confirmation.
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Custom-made items may require additional time. If so, we’ll notify you by email.
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Orders are not shipped on weekends or U.S. holidays.
Shipping & Delivery
United States
We ship to all 50 U.S. states using trusted carriers such as USPS, UPS, and FedEx.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
Canada
We also ship to Canada using international service via USPS or UPS.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Canada Standard | 5–10 business days | Calculated at checkout |
| Canada Expedited | 3–7 business days | Calculated at checkout |
Customs, taxes, or import duties (if any) are the customer’s responsibility and are not included in our shipping rates.
Order Tracking
Once your order ships, you’ll receive an email with your tracking number. Use this to follow your package until it arrives.
Shipping Address
lease make sure your shipping address is correct when placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery at support@koussluxury.com. We’ll do our best to assist you quickly.
For any shipping-related questions, email us at support@koussluxury.com. We’re here to help.