At Kouss Luxury, we take pride in delivering timeless style, quality craftsmanship, and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re happy to accept eligible returns within our policy guidelines.
Return Window
You have 14 days from the date of delivery to return your item for a refund or store credit. Items must be returned in the same condition they were received.
Return Eligibility
To be eligible for a return:
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The item must be unused, unworn, and unwashed
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It must be returned in its original packaging, with tags and accessories intact
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The item must be free of stains, odors, or damage
Non-Returnable Items
Some items cannot be returned for hygiene or policy reasons, including:
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Fragrances or personal care items
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Final sale items or items marked “non-returnable”
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Customized or tailored pieces
How to Start a Return
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Email our support team at [your support email] with your order number and reason for return.
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We’ll review your request and send return instructions if the item qualifies.
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Once we receive your return and inspect the item, we’ll process your refund within 5–7 business days.
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You’ll receive a confirmation email once your refund or credit has been issued.
Return Shipping
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Return shipping costs are the responsibility of the customer unless the return is due to an incorrect or defective item.
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We recommend using a tracked shipping method to ensure safe return.
Refund Method
Refunds are issued to the original payment method or as store credit, depending on your preference. Original shipping fees are non-refundable unless otherwise stated.
Need Help?
We’re here to assist you with any concerns. If you’re unsure whether your item qualifies for return or need help with sizing before purchasing, don’t hesitate to contact us.
📧 Email: support@koussluxury.com